Even for manufacturers with an automation team on staff, programming and deploying a robot can be an exceptionally complex challenge. And getting the robot set up is just the first part of the automation process. Once robots are working in a factory, there’s the question of maintenance, repair, and the challenges inherent to reprogramming a robot should their needs change.
When selecting an automation provider, it’s critical for manufacturers to keep an eye out for a true partner. A great automation provider acts as a permanent extension of the manufacturer's staff, providing advice and expertise during the planning process, designing a solution that takes the true needs of the manufacturer into account, and providing comprehensive service and maintenance that ensures the long term success of the deployment.
Robotics as a Service providers are at the forefront of a transformation of the American manufacturing floor. By accelerating deployment times from a few months to a few weeks, and by changing the cost equation from hundreds of thousands in CapEx to an affordable and predictable operating cost, RaaS makes automation accessible to any manufacturer. But the true revolution is in service: RaaS providers only make money if their automation solutions are successful and productive over the long term.
A good RaaS provider is an extension of your team starting with the first sales call, and continuing every day after that, for years of operation. They have the expertise and resources to quickly and efficiently implement effective robots, but also will work with you to continue identifying further opportunities to optimize your operations. Most importantly, the right provider will keep your robots updated and working, and handle all service and repair, so that you can focus on your business instead of on the robots.
When you’re looking for a RaaS provider, be on the lookout for these five essential service qualities of a premier provider.