Detroit Metro Area Customer Operations Full Time Employee

Field Service Engineer

We are Rapid Robotics, and we are proud to be a Bay Area robotics company. We are passionate about building accessible and affordable AI-driven solutions that address the manufacturing labor crisis. 

At Rapid, everyone has a seat at our table, and we encourage collaboration and the sharing of ideas. We value mutual respect, innovate with purpose, and, most importantly, put our customers first. These values have helped us build toward our goal to become the biggest provider of robotics automation solutions. We have a big vision, and we need top talent like you to help us get there. 

Let’s transform manufacturing together!

About the Role

We're looking for a Field Service Engineer to join our Customer Operations Team, who will be responsible for troubleshooting issues in the field and providing ongoing support and maintenance to robots deployed at our customer sites. This is a hands-on role, where you will work directly with the robots to ensure that our robot fleet performs as expected.

You will interface with customers and our internal deployment team to perform remote and on-site troubleshooting and maintenance of mechanical grippers and fixtures, pneumatic and electrical systems, and robot programs. You will have access to our state-of-the-art fleet management system, where you can monitor the health and performance of any robot in the field.

How You’ll Make an Impact

  • Answer customer emails and phone calls on the use of the system

  • Make service calls to the customer when issues cannot be resolved over the phone

  • Monitor robots in the field using our proprietary fleet management tool

  • Work with mechanical engineers to create preventative maintenance plans

  • Troubleshoot and maintain control components such as proximity sensors, relays, and vacuum ejectors

  • Assist in the deployment of new robot installations alongside other deployment engineers

  • Train customers on the proper use of the system

  • Work with the product and engineering teams to improve the customer experience.

The Skills You Bring

  • 3+ years experience with manufacturing automation

  • Excellent communicator

  • Strong ability to solve technical problems independently

  • Strong interpersonal skills in representing Rapid to customers

  • Experience working with industrial automation

  • Familiarity working with industrial electrical and air, for both power and sensor uses

  • Experience using hand tools for modification and assembly of metal and plastic

  • Strong computer skills and the ability to learn how to use Rapid’s online diagnostic tools, used to troubleshoot issues whenever possible remotely

  • Ability to support manufacturing hours when required

  • Ability to drive to local customer sites frequently

  • Ability to lift at least 70 lbs

Nice To Have

  • Experience programming and using industrial robotic arms

  • Experience in mechanical design and SolidWorks

  • Experience with the manufacturing process and fixture design

  • Familiarity with coding in any language

  • Experience with manufacturing or robotic work cell simulation software

Perks of Working at Rapid Robotics

  • We offer an inclusive environment that encourages diverse perspectives and ideas (e.g., our Coffee Buddies program allows our team to connect and build relationships!)

  • Work/Life Balance – so you can focus on what matters most

  • Comprehensive total rewards package, including 401k and health, dental, and vision insurance

  • 100% of your health premiums are COVERED! 

  • Flexible Time Off – because we value your life outside of work!

  • Wellness Reimbursements & Anniversary Awards

  • Cell Phone & Internet Stipend…and so much more!

Ready to take the next step in your career?

  • Then APPLY NOW and come join us on our mission to make automation affordable and accessible

At Rapid Robotics, our team is what makes us special. We are proudly committed to cultivating a culture of diversity, inclusion, and connectedness that celebrates our differences in identity, experience, and point of view. We strive to create a workplace that reflects the communities we serve and empowers everyone to bring their whole, authentic selves to work. 

Rapid Robotics is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, educational background, national origin, citizenship, marital status, religion, sexual orientation, gender identity, and/or expression, lifestyle, veteran status, disability or any other federal, state or local protected class. 

Rapid Robotics requires full COVID vaccination for employment in accordance with our Company's Vaccination Policy.

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